Coverart for item
The Resource The trouble with computers : usefulness, usability, and productivity, Thomas K. Landauer, (electronic resource)

The trouble with computers : usefulness, usability, and productivity, Thomas K. Landauer, (electronic resource)

Label
The trouble with computers : usefulness, usability, and productivity
Title
The trouble with computers
Title remainder
usefulness, usability, and productivity
Statement of responsibility
Thomas K. Landauer
Creator
Subject
Genre
Language
eng
Summary
Despite enormous investments in computers over the last twenty years, productivity in the very service industries at which they were aimed virtually stagnated everywhere in the world. If computers are not making businesses, organizations, or countries more productive, then why are we spending so much time and money on them? Cutting through a raft of technical data, Thomas Landauer explains and illustrates why computers are in trouble and why massive outlays for computing since 1973 have not resulted in comparable productivity payoffs. Citing some of his own successful research programs, as well as many others, Landauer offers solutions to the problems he describes. While acknowledging that mismanagement, organizational barriers, learning curves, and hardware and software incompatibilities can play a part in the productivity paradox, Landauer targets two aspects of computer design as the main culprits: usefulness and usability. He marshals overwhelming evidence that computers rarely improve the efficiency of the information work they are designed for because they are too hard to use and do too little that is sufficiently useful. Their many features, designed to make them more marketable, merely increase cost and complexity. Landauer proposes that emerging techniques for user-centered development can turn the situation around. Through task analysis, iterative design, trial use, and evaluation, computer systems can be made into powerful tools for the service economy, with the same enormous impact on productivity and standard of living that were the historical results of technological advances in energy use (the steam engine, electric motors), automation in textiles and other manufacture, and in agriculture. Landauer presents solid evidence for this claim, and for a huge benefit-to-cost ratio for user-centered design activities. He describes how to accomplish these necessary things, promising applications for better computer software designs in business, and the relation of user-centered design to business process reengineering, quality, and management
Awards note
Association of American Publishers PROSE Award, 1995.
Cataloging source
N$T
http://library.link/vocab/creatorName
Landauer, Thomas K
Dewey number
659/.0285
Illustrations
illustrations
Index
index present
LC call number
QA76.5
LC item number
.L3226 1995eb
Literary form
non fiction
Nature of contents
  • standards specifications
  • bibliography
http://library.link/vocab/subjectName
  • Computers
  • Technological innovations
Label
The trouble with computers : usefulness, usability, and productivity, Thomas K. Landauer, (electronic resource)
Link
http://www.netlibrary.com.ezproxy.lonestar.edu/urlapi.asp?action=summary&v=1&bookid=1729
Instantiates
Publication
Note
"A Bradford book."
Bibliography note
Includes bibliographical references (p. [393]-405) and index
Color
multicolored
Contents
Prologue: The trouble with computers -- I. The productivity puzzle. The evidence -- What computers do -- The productivity paradox -- II. Solutions to the puzzle. Excuses -- Reasons -- III. What's wrong with them. Usefulness and usability -- Software design, development, and deployment -- Hype and broken promises: or, why do we love them still? -- IV. How to fix computers. The track record so far -- User-centered design -- Here's how -- User-centered design methods -- User-centered development -- User-centered deployment: or, what to use them for and how -- V. What then? Fantasy business systems -- Life, love, and intellect
Control code
ocm42328780
Dimensions
unknown
Extent
1 online resource (xiii, 425 p.)
Form of item
online
Isbn
9780585020471
Isbn Type
(electronic bk.)
Other physical details
ill.
Specific material designation
remote
System control number
(Sirsi) 246635
Label
The trouble with computers : usefulness, usability, and productivity, Thomas K. Landauer, (electronic resource)
Link
http://www.netlibrary.com.ezproxy.lonestar.edu/urlapi.asp?action=summary&v=1&bookid=1729
Publication
Note
"A Bradford book."
Bibliography note
Includes bibliographical references (p. [393]-405) and index
Color
multicolored
Contents
Prologue: The trouble with computers -- I. The productivity puzzle. The evidence -- What computers do -- The productivity paradox -- II. Solutions to the puzzle. Excuses -- Reasons -- III. What's wrong with them. Usefulness and usability -- Software design, development, and deployment -- Hype and broken promises: or, why do we love them still? -- IV. How to fix computers. The track record so far -- User-centered design -- Here's how -- User-centered design methods -- User-centered development -- User-centered deployment: or, what to use them for and how -- V. What then? Fantasy business systems -- Life, love, and intellect
Control code
ocm42328780
Dimensions
unknown
Extent
1 online resource (xiii, 425 p.)
Form of item
online
Isbn
9780585020471
Isbn Type
(electronic bk.)
Other physical details
ill.
Specific material designation
remote
System control number
(Sirsi) 246635

Library Locations

Processing Feedback ...